AARP Realpad

Not resolved

I bought the real pad in august of 2015. I researched this product and chose it for its ease of use reviews.

It did not come with a charger or a case. The company selling these for AARP do not offer either of those to use with the real pad. It took me several weeks to find a charger that fit and worked on this product. I never found a case that fit perfectly.

In less than 4 months the screen developed a crack and it quit working. I notified the real pad customer service only to be told this was not covered under any warranty. They gave me a number to call and the customer service rep told me that cracked screens are an issue with this product and they are unable to get parts to fix it. I again contacted the provider who gave me another tech service to call.

The rep in that department said there are no parts available to repair it and suggested I could go to Best Buy. I am extremely disappointed in this company and their customer service.

It was a waste of my money to do business with them.

Reason of review: Poor customer service.

Monetary Loss: $99.

Preferred solution: Full refund.

I didn't like: Offering a product they could not repair.

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